Do Not Call Policy
Purpose of Our Do Not Call Policy
At Vivint Master Dealer, we respect your privacy and comply with federal laws requiring companies (except those making nonprofit solicitations) to maintain a “Do Not Call” list for individuals who don’t want phone contact. We’ve developed this written policy to ensure we honor these requests, and it’s available to anyone upon request. Below, we outline how we handle “Do Not Call” requests, manage our database, and share this policy when asked.
1. How We Capture “Do Not Call” Requests
Our Customer Support Team and Outbound Call Team work together to ensure your preferences are respected:
- Customer Support Team: When you call us or send a written request (e.g., via email or letter) asking not to receive phone calls, our team logs your request into our secure Do Not Call system through an online portal. These requests come from inbound calls or written communications sent to our support team or other departments.
- Outbound Call Team: If you tell one of our team members during an outbound call that you don’t want to be contacted, they immediately record your request in the same online portal. This also applies to any written requests sent directly to our team or management.
All requests are uploaded to our central Do Not Call list at the end of each work shift, ensuring your preference is quickly noted.
2. How We Enter and Process Your Request
We prioritize speed and accuracy when handling “Do Not Call” requests:
- Immediate Entry: As soon as you make a request, our team member enters your phone number and details into our Do Not Call database via a secure online interface.
- Daily Updates: At the end of each shift, the database syncs with our main calling system, ensuring your number is added to our permanent “Do Not Call” filter within 24 hours of your request.
- Quality Checks: Our supervisors regularly review the system to confirm that all requests are entered correctly and promptly, maintaining a reliable process.
This ensures your preference is applied quickly and stays in place.
3. Sharing Our “Do Not Call” Policy
We’re committed to transparency and will share this policy with anyone who asks:
- Prompt Delivery: If you request a copy of our “Do Not Call” policy, our Support Team will send it to you within 24 hours of receiving your request. This applies whether you contact our team directly or the request comes through another department.
- Confirmation: If someone outside our Support Team (e.g., another department) forwards a request to us, we’ll confirm with them that we’ve sent the policy to the requester.
You can request this policy by emailing support@vivintmasterdealer.com or calling (800) 598-5228 598-5228).
4. Maintaining the Accuracy and Security of Our Database
We take the integrity of our “Do Not Call” database seriously to ensure your preferences are honored:
- Permanent Filters: Once your number is added to the “Do Not Call” filter, it becomes a fixed part of our calling system’s protocol, preventing future calls.
- Daily Scans: Before our calling system activates each day, automated checks scan all outbound numbers and remove any that match our “Do Not Call” list. These checks are mandatory before the system can operate.
- Supervisor Oversight: A team leader manually verifies that all filters are active before the system starts each day, adding an extra layer of accuracy.
- Data Privacy: We don’t sell or share our “Do Not Call” lists with anyone outside our company (except with affiliates or subsidiaries, and only with your consent), keeping your information secure.
This policy ensures we respect your choice not to receive calls while maintaining a robust and compliant system. If you have questions or want to make a “Do Not Call” request, reach out to us at support@vivintmasterdealer.com or (800) 598-5228 598-5228)