Terms of Use

AGREEMENT TO OUR LEGAL TERMS

We are Vivint Master Dealer (“Company,” “we,” “us,” “our”).

We operate the website vivintmasterdealer.com (the “Site”), as well as any other related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”).

Vivint Master Dealer is an independent dealer of Vivint smart home security products and services. Here’s what we offer:

• Home Security: Vivint security systems, cameras, smart locks and related devices.
• Professional Installation: Installation of the equipment you order.
• 24/7 Monitoring: Alarm monitoring services provided through Vivint.

Our mission is to make it simple to find and set up the right home security system for your home.

What We Don’t Do:

To clarify, Vivint Master Dealer is not Vivint, Inc. and is not owned or operated by Vivint, Inc. Vivint and related product names are trademarks of their respective owners. Certain services, such as monitoring, are delivered by Vivint or its partners, and your service agreements may be with them. We don’t control their staff, run background checks, or guarantee pricing or availability, as these are set by the providers and may change. We’re not real estate agents, financial advisors, or lawyers—our info is general, not professional advice. You’re welcome to shop elsewhere, as we don’t list every provider or option.

You can contact us by phone at (800) 598-5228 598-5228), email at support@vivintmasterdealer.com.

These Legal Terms form a legally binding agreement between you—whether you’re an individual or representing an entity (“you”)—and Vivint Master Dealer, regarding your use of the Services. By accessing the Services, you confirm you’ve read, understood, and agree to these terms. If you don’t agree, please don’t use the Services and stop immediately.

Supplemental terms or documents posted on the Services are part of these Legal Terms by reference. We can change these terms anytime, and we’ll let you know by updating the “Last updated” date. You’re responsible for checking back to stay updated. Using the Services after changes means you accept them.

The Services are for users 18 and older. If you’re under 18, you can’t use or register for them.

We suggest printing these Legal Terms for your records.

1. OUR SERVICES

The info we provide isn’t meant for use in places where it’d be illegal or require us to register locally. If you access the Services from outside the U.S., you’re responsible for following your local laws.

Our Services aren’t built for specific regulations like HIPAA or FISMA. If you need to comply with those, don’t use the Services. Using them in a way that breaks laws like the Gramm-Leach-Bliley Act is also prohibited.

2. INTELLECTUAL PROPERTY RIGHTS

Our Intellectual Property:

We own or license all intellectual property in our Services, including source code, databases, software, designs, audio, video, text, photos, graphics (the “Content”), and trademarks, service marks, and logos (the “Marks”). These are protected by U.S. and international copyright, trademark, and other laws.

The Content and Marks are provided “AS IS” for your personal, non-commercial use or internal business purposes only.

Your Use of Our Services: If you follow these Legal Terms (including the “PROHIBITED ACTIVITIES” section), we grant you a non-exclusive, non-transferable, revocable license to:

• Access the Services; and
• Download or print Content you’ve properly accessed, solely for personal, non-commercial use or internal business purposes.

Unless stated here or elsewhere in these terms, you can’t copy, reproduce, aggregate, republish, upload, post, display, encode, translate, transmit, distribute, sell, license, or exploit the Services, Content, or Marks for commercial purposes without our written permission.

Want to use our stuff differently? Email us at support@vivintmasterdealer.com. If we approve, you must credit us as the owners or licensors and keep any copyright notices visible.

Breaking these rules is a serious breach, and your right to use the Services will end immediately.

Your Submissions: Before sending us questions, comments, suggestions, ideas, or feedback (“Submissions”), check this and the “PROHIBITED ACTIVITIES” section to understand your rights and responsibilities.

By sending us Submissions, you assign us all intellectual property rights in them. We can use and share them for any legal purpose, commercial or otherwise, without owing you anything.

You’re responsible for your Submissions and confirm that:

• They’re not illegal, harassing, hateful, harmful, defamatory, obscene, abusive, discriminatory, threatening, sexually explicit, false, or misleading;
• You waive moral rights to them (where allowed by law);
• They’re original or you have the rights and permissions to submit them and grant us the rights above;
• They’re not confidential.

You’ll cover any losses we face if your Submissions violate this section, third-party rights, or the law.

3. USER REPRESENTATIONS

By using the Services, you promise that:

• You’re legally able to agree to these terms;
• You’re not a minor where you live;
• You won’t use bots or scripts to access the Services;
• You won’t use the Services illegally;
• Your use won’t break any laws or regulations.

If you give us false, outdated, or incomplete info, we can suspend or terminate your access.

4. PROHIBITED ACTIVITIES

The Services are for finding home services—not for other purposes. Don’t use them commercially unless we’ve okayed it.

You agree not to:

• Scrape or collect data from the Services without permission;
• Trick, defraud, or mislead us or others (e.g., phishing for passwords);
• Bypass security features or limits on Content use;
• Harm or disparage us or the Services;
• Harass or abuse anyone using info from the Services;
• Misuse support services or fake abuse reports;
• Break laws or regulations;
• Frame or link to the Services without authorization;
• Upload viruses, Trojan horses, or disruptive material (like spam);
• Use bots, scripts, or data-mining tools;
• Remove copyright notices from Content;
• Impersonate users or use someone else’s username;
• Upload tracking tools (e.g., web bugs, cookies) without consent;
• Disrupt the Services or connected networks;
• Harass or threaten our staff;
• Bypass access restrictions;
• Copy or reverse-engineer our software (e.g., Flash, PHP, HTML, JavaScript);
• Use automated systems (e.g., spiders, robots) beyond normal browsing;
• Use buying agents on the Services;
• Collect user info (e.g., emails) for unsolicited messages;
• Create fake accounts;
• Compete with us using the Services or Content;
• Advertise or sell goods/services;
• Sell or transfer your profile.

5. USER GENERATED CONTRIBUTIONS

Right now, you can’t post content on the Services. If we add that option later, any content you create, submit, post, display, transmit, perform, publish, or broadcast (“Contributions”) must follow these rules:

• They don’t infringe on anyone’s rights (copyright, patent, trademark, etc.);
• You own them or have the licenses, consents, and permissions to use them and let us and others use them as intended;
• You have written permission to include any identifiable person’s name or likeness;
• They’re not false, misleading, or unsolicited ads (e.g., spam, pyramid schemes);
• They’re not obscene, violent, harassing, libelous, or objectionable (our call);
• They don’t mock, intimidate, or abuse anyone;
• They don’t legally harass, threaten, or promote violence;
• They comply with all laws and don’t violate privacy or publicity rights;
• They don’t involve child pornography or harm minors;
• They’re not offensive based on race, gender, sexuality, or disability;
• They don’t link to anything that breaks these rules.

Violating these terms can lead to termination or suspension of your access.

6. CONTRIBUTION LICENSE

We can access, store, process, and use info you provide per our Privacy Policy and your settings.Suggestions or feedback you send us can be used and shared without compensation. We don’t own your Contributions—you do—but we’re not liable for them. You’re solely responsible for your Contributions and agree not to sue us over them.

7. THIRD-PARTY WEBSITES AND CONTENT

The Services might link to other sites (“Third-Party Websites”) or include third-party articles, photos, text, graphics, music, videos, or software (“Third-Party Content”). We don’t check or control these, so we’re not responsible for their accuracy, appropriateness, or policies. Linking to them doesn’t mean we endorse them.

If you use Third-Party Websites or Content, it’s at your own risk, and these Legal Terms no longer apply. Check their terms and privacy policies. Purchases through them are between you and the third party—we’re not involved and aren’t liable for any harm or losses from them.

8. ADVERTISERS

We might show ads (e.g., banners or sidebars), but we just provide the space. We don’t have a relationship with the advertisers beyond that.

9. SERVICES MANAGEMENT

We can (but don’t have to):

• Monitor the Services for violations;
• Take legal action against violators, including reporting them to authorities;
• Remove or restrict Contributions at our discretion;
• Remove excessive or burdensome content without notice;
• Manage the Services to protect our rights and keep them running smoothly.

10. PRIVACY POLICY

We value your privacy. See our Privacy Policy at https://vivintmasterdealer.com/privacy/. Using the Services means you agree to it, which is part of these Legal Terms. Our Services are hosted in the U.S., so if you’re outside the U.S., your data will be transferred and processed here, and you consent to that.

11. TERM AND TERMINATION

These terms apply as long as you use the Services. We can deny access or block IPs anytime, for any reason, without notice—including for breaking these terms or laws. We might also delete your content at our discretion.

If we terminate or suspend your account, you can’t make a new one under any name. We may also pursue legal action if needed.

12. MODIFICATIONS AND INTERRUPTIONS

We can change, remove, or stop the Services anytime without notice. We’re not obligated to update info and aren’t liable for any issues from changes, suspensions, or downtime (e.g., hardware/software glitches or maintenance). You won’t hold us responsible for losses or inconvenience from interruptions.

13. GOVERNING LAW

These Legal Terms and your use of the Services are governed by New York State law, applicable to agreements made and performed in New York, ignoring conflict of law principles.

14. DISPUTE RESOLUTION

Binding Arbitration: If we can’t settle a dispute informally, it’ll go to binding arbitration under the American Arbitration Association’s (AAA) Commercial Arbitration Rules and, where applicable, the AAA Consumer Rules (see the AAA website). You’re waiving your right to sue in court or have a jury trial. Arbitration fees follow AAA Consumer Rules, and if they’re too high, we’ll cover them. It can happen in person, by documents, phone, or online. The arbitrator’s decision is binding and follows New York law, with arbitration held in New York, NY. Courts can enforce or challenge the award.

If a dispute goes to court instead, it’ll be in state or federal courts in New York, NY. We both agree to that jurisdiction and waive objections. The UN Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act don’t apply.

Disputes must start within one year of the issue, or they’re barred. If this limit isn’t legal, disputes will go to court in New York, NY.

Restrictions: Arbitration is just between us—no class actions or group claims allowed.

Exceptions: Disputes about intellectual property, theft, privacy, unauthorized use, or injunctive relief can go to court in New York, NY, if this clause isn’t enforceable.

15. CORRECTIONS

The Services might have typos, inaccuracies, or outdated info (e.g., pricing, availability). We can fix these anytime without notice.

16. DISCLAIMER

The Services are “AS IS” and “AS AVAILABLE.” You use them at your own risk. We disclaim all warranties—express or implied—like merchantability, fitness for purpose, or non-infringement. We don’t guarantee accuracy or completeness and aren’t liable for:

• Content errors or inaccuracies;
• Injury or damage from use;
• Unauthorized access to our servers or data;
• Service interruptions;
• Viruses or bugs from third parties;
• Losses from using the Services.

We don’t endorse or take responsibility for third-party products, services, or ads. Use your judgment with third-party dealings.

17. LIMITATIONS OF LIABILITY

We, our directors, employees, or agents aren’t liable for indirect, consequential, exemplary, special, or punitive damages (e.g., lost profits, revenue, or data) from your use of the Services—even if we knew they might happen. Our total liability is capped at $250.00 USD. Some laws might give you extra rights if this limit doesn’t apply.

18. INDEMNIFICATION

You’ll defend and indemnify us, our subsidiaries, affiliates, officers, agents, partners, and employees against losses, damages, claims, or demands (including legal fees) from:

• Your use of the Services;
• Breaking these terms;
• Breaching your promises here;
• Violating third-party rights (e.g., intellectual property);
• Harmful acts toward other users.

We can take over defense of any claim at your expense, and you’ll cooperate. We’ll try to notify you of claims we learn about.

19. USER DATA

We keep some data you send us to run the Services, but you’re responsible for your own data and backups. We’re not liable for data loss or corruption, and you waive claims against us for it.

20. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Using the Services, emailing us, or filling out forms counts as electronic communication. You agree to receive electronic notices, agreements, and disclosures, which meet legal writing requirements. You accept electronic signatures, contracts, and records, waiving any need for paper versions or non-electronic rules.

21. CALIFORNIA USERS AND RESIDENTS

If we can’t resolve a complaint, California users can contact the Complaint Assistance Unit of the Division of Consumer Services, California Department of Consumer Affairs, at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210 or (916) 445-1254.

22. CMISCELLANEOUS

These Legal Terms, plus any posted policies or rules, are the full agreement between us. Ignoring a rule doesn’t waive it. The terms apply as far as the law allows. We can assign our rights; you can’t. We’re not liable for delays or failures beyond our control. If a term is invalid, the rest still stand. No partnership or agency is created here. These terms aren’t held against us for drafting them. You waive defenses based on their electronic form or lack of signatures.

23. CONTACT US

To resolve complaints or get more info, contact us at:

Vivint Master Dealer

Phone: (800) 598-5228 598-5228)

Email: support@vivintmasterdealer.com